Postmortem

Incident
On March 15th, 2025, some users encountered a 500 error when attempting to log in to the platform. This issue specifically affected collaborators who were associated with multiple accounts and whose session had previously expired.

Impact
The incident resulted in affected users being unable to access their dashboards, disrupting their workflow and limiting their ability to manage their accounts. Only a subset of collaborators experienced this issue. Other collaborators were able to access the platform without interruption.

Moving Forward
We have identified the root cause of the issue and implemented a fix to prevent similar errors in the future.

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